Account Synchronization
Prophet 21 customer records are synchronized into Oro Accounts with ownership mapping, customer identification, and fallback handling.
Visualwebsite.com integrated Epicor Prophet 21, OroCommerce, and OroCRM for Apex Industrial Automation using FusionDock, a custom middleware platform built to synchronize accounts, contacts, business customers, relationship data, and background jobs through one centralized control center.
Apex Industrial Automation relies on Prophet 21 as the foundation for critical business data. As the company expanded its digital commerce and CRM capabilities through OroCommerce and OroCRM, it needed a reliable way to keep customer, account, contact, and relationship data aligned between platforms.
The integration had to support complex business rules, reduce duplicate data entry, avoid duplicate records, process high-volume sync jobs, and give administrators visibility into what was happening behind the scenes.
This project required a middleware layer that could understand business rules, manage background processing, recover from errors, and keep the integration reliable as data moved between ERP, CRM, and eCommerce systems.
Visualwebsite.com developed FusionDock as a custom middleware platform for Apex Industrial Automation. FusionDock sits between Prophet 21, OroCommerce, OroCRM, and related systems, managing the business logic required to move data safely and consistently.
ERP source data for customers, contacts, accounts, addresses, sales relationships, and operational records.
Custom middleware that handles mapping, validation, checkpoints, background jobs, logging, and recovery.
B2B commerce and CRM destination for Accounts, Business Customers, Contacts, and customer relationships.
FusionDock was designed around Apex’s Prophet 21 data structure, OroCommerce requirements, and the operational realities of synchronizing ERP, CRM, and B2B commerce systems.
Prophet 21 customer records are synchronized into Oro Accounts with ownership mapping, customer identification, and fallback handling.
FusionDock synchronizes Oro Business Customers, including Account relationships, enabled status, territories, addresses, and supporting metadata.
Contacts are synchronized between Prophet 21 and OroCRM with key fields such as name, email, phone, title, role, and customer relationships.
Customer and contact relationships are preserved so OroCRM contacts remain attached to the correct Accounts and Business Customers.
The system supports initial bulk loading and recurring delta updates so Apex can seed the platform once and process changed records efficiently.
Failed records are logged with detail while the remaining batch continues, giving administrators visibility without stopping the entire process.
Visualwebsite.com created a web-based FusionDock dashboard that gives Apex a centralized place to manage integration activity, review failures, monitor checkpoints, access Hangfire jobs, and control key synchronization tasks.
The integration was developed with a custom middleware architecture tailored to Apex’s Prophet 21 and OroCommerce environment. FusionDock uses controlled background jobs, API communication, SQL tracking tables, checkpoints, and structured logging to keep the integration reliable and maintainable.
The system was designed to support current business requirements while creating a foundation for future integrations, reporting, customer portals, and additional automation.
Visualwebsite.com delivered a middleware platform that helps Apex Industrial Automation reduce manual work, improve data consistency, monitor integration health, and support a more connected customer experience across ERP, CRM, and eCommerce systems.
Data can flow between systems instead of requiring repetitive manual updates.
Accounts, contacts, and business customers stay aligned between Prophet 21 and Oro.
Administrators can review sync jobs, errors, checkpoints, and background processing.
The middleware layer can support future integrations, reporting, portals, and automation.
Visualwebsite.com handled the integration strategy, middleware architecture, custom development, API communication, database design, sync processing logic, error handling, dashboard interface, and ongoing integration support.
This project reflects Visualwebsite.com’s ability to build more than websites. It shows how Visualwebsite.com helps businesses connect their websites, ERP systems, CRM platforms, eCommerce tools, and internal workflows into one more efficient digital ecosystem.
FusionDock gives Apex a middleware layer built around its actual business rules. Instead of forcing staff to manually update multiple systems, FusionDock manages data movement and provides visibility when something needs attention.
Visualwebsite.com builds custom websites, B2B platforms, middleware, and business system integrations that help companies reduce manual work and connect the systems that run their business.